Terms of Service

These Terms of Service describe the basic conditions for using the Luma & Silk website and placing orders or inquiries.

Store use

By using this website, you agree to provide accurate information and use the store only for lawful personal or business inquiries.

Product information

We aim to describe silk embroidery products, materials, sizes, production timelines, and packaging clearly. Because many items are handmade or custom, small variations may occur.

Custom work

Custom embroidery begins only after the project details, reference materials, timeline, and price are confirmed. Once production begins, cancellations or major changes may not be possible.

Pricing and availability

Prices, availability, shipping options, and production timelines may change before an order is confirmed. Draft or preview products are not final offers until published with confirmed details.

Intellectual property and references

Please only send photos, designs, or references that you have the right to use. We may decline requests that appear to involve unauthorized copyrighted, trademarked, or private materials.

Limitation of responsibility

Delivery timelines can be affected by production capacity, customs, carrier delays, and destination-country requirements. We will provide reasonable support when issues arise.

Contact

For order, product, or terms questions, please contact us through the Contact page.