Shipping

Luma & Silk ships only to destinations where checkout presents an available shipping option.

Rates and delivery estimates

Shipping costs and delivery estimates are shown at checkout before payment. If checkout does not offer a shipping option, we cannot currently ship to that destination.

Preparation time

Ready-to-ship pieces and custom commissions have different preparation requirements. Any applicable preparation window is shown on the product page or agreed in writing before custom work begins.

Tracking

Tracking details are provided when included in the selected shipping service.

Customs and import duties

Destination countries may assess import duties, taxes, or customs fees. These charges are the responsibility of the recipient unless checkout states otherwise.

Address accuracy

Please check your delivery address carefully before placing an order. Address errors may result in additional carrier charges or a failed delivery.