Returns and Refunds

We want every Luma & Silk order to arrive safely and as described.

Ready-to-ship home art

For a non-custom item, contact us within 7 days of delivery to request return guidance. Eligibility is reviewed before a return is authorized, and the item must be unused, complete, and returned in its original packaging.

Custom items

Personalized embroidery and bespoke garment work are made for a specific customer. They cannot be returned for a change of mind. If there is damage, a production issue, or a major mismatch with confirmed order details, contact us with your order number and clear photos.

Delivery damage

Report delivery damage within 7 days of delivery. Include photos of the item, outer packaging, and shipping label so we can review the issue.

Order changes

For custom work, changes are possible only before production begins. Once embroidery starts, cancellation or major changes may not be possible.