FAQ

What does Luma & Silk make?

We focus on Suzhou silk embroidery gifts, home art, personal keepsakes, and inquiry-based garment commissions.

What kind of pet photo should I provide?

Use a clear front-facing or three-quarter photo in good light. Avoid photos that are blurry, dark, heavily filtered, or cropped too closely.

Can I add a name or date?

For custom work, available personalization options are confirmed in the quote before production begins.

Can you make more than one pet in one piece?

Multi-subject commissions depend on the selected size, reference quality, and embroidery complexity. We confirm feasibility before quoting.

Is every piece handmade?

Each product page states the confirmed embroidery scope, format, and material details for that piece.

How long does custom work take?

Custom timing depends on the size, complexity, reference materials, and destination. The production window is confirmed in your quote before production begins.

Will I see a preview?

Any review image, completion photo, or approval step is confirmed in writing for the specific commission before work begins.

Can I return a custom item?

Custom items are not returnable for a change of mind. We provide support for delivery damage, production issues, or a confirmed order mismatch.