Luma & Silk Suzhou Silk Embroidery

How It Works

How It Works

The practical flow from inquiry or order to embroidery, finishing, and shipping.

How It Works

Luma & Silk turns selected silk embroidery designs into personal gifts, home art, and custom keepsakes.

Custom pet memorial embroidery

  1. Upload or send your pet photo after ordering.
  2. We review the image and prepare the embroidery layout.
  3. Your piece is embroidered and quality checked.
  4. We send a completion photo before shipping when available.
  5. Your keepsake is packed and shipped with tracking.

Gift and home pieces

  1. Choose the embroidery gift or home art style.
  2. We prepare and check the finished item and packaging.
  3. Your order is shipped with tracking after fulfillment.

High-end custom garments

For custom garment projects, details such as fabric, embroidery position, size, timeline, and sample approval must be confirmed before production.

Production and shipping timelines depend on the final SKU, customization level, and destination country. Confirmed timelines will be shown on each product page before launch.