Privacy Policy

This Privacy Policy explains how Luma & Silk collects and uses customer information when you visit our store, contact us, or place an order.

Information we collect

We may collect your name, email address, shipping address, billing information, order details, inquiry details, and messages you send through our contact form.

How we use information

We use this information to respond to inquiries, process orders, arrange production and fulfillment, provide customer support, prevent fraud, and improve our store experience.

Custom embroidery references

If you send photos, motifs, garment references, or other materials for a custom inquiry, we use them only to evaluate, produce, and support the requested embroidery project unless you give separate permission for other use.

Service providers

We may share necessary information with Shopify, payment providers, logistics partners, suppliers, and service providers who help us operate the store and fulfill orders.

Marketing and analytics

We may use cookies, analytics, and advertising tools to understand store performance and improve customer experience. You can manage cookie and browser settings through your device or browser.

Contact

For privacy questions, please contact us through the Contact page.